Terms & Conditions of Sale
Shipping & Delivery
We ship our products across Canada and USA.
- Online Shipping: Ship ordered products online of our website via. specific carriers
- Canada Post
- Self-Arranged Pick Up: Arrange delivery by customers
Online Shipping The shipping rates for Online Shipping will be calculated via the carriers' rate system thus no any extra fees will be charged from us except for shipping handling.
Order delivery for Online Shipping will be completed based on the carriers’ delivery term, normally 2-8 days depending on rate options customers will have chosen.
The customer will receive an order confirmation email once a new order has been placed from our website. A second email will be sent to customer immediately after the order product has been shipped out. Shipping information (especially tracking number) will be provided in the email.
Self-Arranged Pick-up Customers can always choose to pick up their orders from our store(s) so as not to pay for any shipping and handling expenses.
- Orders will be processed and ready to ship via customers-specified carrier or options of shipping before the end of the day if placed and paid in full at 11:30 am each week day
- Orders placed after 11:30 am on week days and placed on weekend and holidays will be processed and ready to ship by the end of the following week day
- 13% HST will be applied to each Ontario order.
- Other provinces: Only 5% GST will be charged
- Other countries: No tax will be charged
Customers can pay for their order(s) either directly from our website, from PayPal link sent from us, or by cash or debit payment at our store front.
Credit Cards (Visa, MasterCard, American Express) can be used to pay for orders directly online of our website. SSL, the leading standard for encrypting and transmitting sensitive data over the web/internet, is adopted to encrypt our web pages. This will prevent outsiders (including us) from obtaining any personal identity, any credit card information from customers. Our website is secured by using Commando CA Certificate.
A return authorization number for processing is required for any return and/or refund. A return authorization number can be obtained by emailing us at firstname.lastname@example.org. Such return authorization number must be clearly marked on the outside of the package or your original order. All products sold online, if original packages are complete and products have never been used, can be returned to us 3 days from the date of purchase at customer's cost for shipping. A 30% re-stocking fee will be applied. Refund to customer will be made within two weeks after the original products have been returned to us and inspected by our employees.
We warrant products of our SOLOROCK brand and/or that of brands we carry sold from our website and store front be free from defects in material and workmanship for a period of 12 months from the date of purchase for the original owner only.
Damages resulting from commercial use, accidents, misuse, abuse, neglect or safety codes and regular maintenance, and from anything other than normal or ordinary use of the products purchased
Damages resulting from failure to clean or properly maintain the product purchased in accordance with the product user manual
Damages resulting from improper repair or attempted repair by anyone other than an authorized repair agent from us
Damages resulting from installation of parts or accessories not originally intended for or compatible with the products purchased
Any modification of the product purchased
Unless otherwise provided, this warranty is limited to the repair and/or replacement of defective parts with those of equal or greater value at the sole discretion of us. IN NO EVENT SHALL WE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES CAUSED BY OR DUE TO NEGLIGENCE OF SAFETY CODES AND REGUALAR MAINTAINANCE OF PRODUCTS, AND/OR DUE TO NATUAL DIASTERS.
THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR, AND ALL WARRANTIES ARE VOID IF THE PORDUCT IS USED FOR OTHER THAN NORMAL ACTIVITIES AND/OR USAGES PURPOSES THE PRODUCT IS DESIGNED TO, INCLUDING, BUT NOT LIMITED TO THE FAILURE TO FOLLOW THE OWNER’S MANUAL USING THE PRODUCT FOR COMMERCIAL PURPOSES.
Materials not covered
This limited warranty does not cover items including but not limited items that experiences wear as a result of normal or regular use
Customers, at their own expense, must mail or ship the defect parts and/or product together with the original proof of purchase (both Original Invoice and Warranty Card), to their original place of purchase. Parts and/or products will be verified by us to determine the extent of warranty coverage against our warranty terms and conditions. A warranty claim record will be filed into our system for the warranty services being executed.