Terms & Conditions of Sale
Shipping & Delivery
We ship our products across Canada and USA.
- Online Shipping: Ship ordered products online of our website via. specific carriers
- Canada Post
- Trucking company for over-weight items
- Self-Arranged Pick Up: Arrange delivery by customers
Online Shipping The shipping rates for Online Shipping will be calculated via the carriers' rate system thus no any extra fees will be charged from us except for shipping handling.
Order delivery for Online Shipping will be completed based on the carriers’ delivery term, normally 2-8 days depending on rate options customers will have chosen.
The customer will receive an order confirmation email once a new order has been placed from our website. A second email will be sent to customer immediately after the order product has been shipped out. Shipping information (especially tracking number) will be provided in the email.
Self-Arranged Pick-up Customers can always choose to pick up their orders from our store(s) so as not to pay for any shipping and handling expenses.
- Orders will be processed and ready to ship via customers-specified carrier or options of shipping before the end of the day if placed and paid in full at 11:30 am each week day
- Orders placed after 11:30 am on week days and placed on weekend and holidays will be processed and ready to ship by the end of the following week day
- 13% HST will be applied to each Ontario order.
- 5% GST will be applied for orders of most of the other provinces in Canada, or the HST amount if that province has started HST collections
- No tax will be charged for orders outside of Canada - Customer will be responsible for tax and/or duties charged by their own countries, or at the tax rate specified by the website for customer’s ordering location.
Customers can pay for their order(s) either directly from our website, from PayPal link sent from us, or by cash or debit payment at our store front.
Credit Cards (Visa, MasterCard, American Express) can be used to pay for orders directly online of our website. SSL, the leading standard for encrypting and transmitting sensitive data over the web/internet, is adopted to encrypt our web pages. This will prevent outsiders (including us) from obtaining any personal identity, any credit card information from customers. Our website is secured by using Commando CA Certificate.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
A return authorization number for processing is required for any return and/or refund. A return authorization number can be obtained by emailing us at firstname.lastname@example.org (Caanda), email@example.com (USA), or at email addresses specified by secure e-commerce portal such as Amazon or eBay. Such return authorization number must be clearly marked on the outside of the package or your original order. All products sold online, if original packages are complete and products have never been used, can be returned to us 30 days from the date of purchase with full refund only less shipping cost. No re-stocking fee will be charged if the product has never been used and is shipped back with its original package and complete with original tags, original parts and accessories. Refund to the customer will be made within 5 business days after the original product has been returned to us and inspected by our warehouse employees.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear, tear or use
We warrant products of our BlueLifeStyle Brand, SoloRock brand and/or that of brands we carry and are sold from our website(s) and/or store front be free from defects in material and workmanship for a period of 12 months from the date of purchase for the original owner only.
Damages resulting from commercial use, accidents, misuse, abuse, neglect or safety codes and regular maintenance, and from anything other than normal or ordinary use of the products purchased
Damages resulting from failure to clean or properly maintain the product purchased in accordance with the product user manual
Damages resulting from improper repair or attempted repair by anyone other than an authorized repair agent from us
Damages resulting from installation of parts or accessories not originally intended for or compatible with the products purchased
Any modification of the product purchased
Unless otherwise provided, this warranty is limited to the repair and/or replacement of defective parts with those of equal or greater value at the sole discretion of us. IN NO EVENT SHALL WE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES CAUSED BY OR DUE TO NEGLIGENCE OF SAFETY CODES AND REGUALAR MAINTAINANCE OF PRODUCTS, AND/OR DUE TO NATUAL DIASTERS.
THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR, AND ALL WARRANTIES ARE VOID IF THE PORDUCT IS USED FOR OTHER THAN NORMAL ACTIVITIES AND/OR USAGES PURPOSES THE PRODUCT IS DESIGNED TO, INCLUDING, BUT NOT LIMITED TO THE FAILURE TO FOLLOW THE OWNER’S MANUAL USING THE PRODUCT FOR COMMERCIAL PURPOSES.
Materials not covered
This limited warranty does not cover items including but not limited items that experiences wear as a result of normal or regular use
Customers, at their own expense, must mail or ship the defect parts and/or product together with the original proof of purchase (both Original Invoice and Warranty Card), to their original place of purchase. Parts and/or products will be verified by us to determine the extent of warranty coverage against our warranty terms and conditions. A warranty claim record will be filed into our system for the warranty services being executed.